AIction Privacy Policy

The Policy

This Privacy Policy describes how AIction (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.aiction.ai or any subdomains (the “Site”), or otherwise communicate with us (collectively, the “Services”). “You” means the user of the Services (customer, website visitor, or other individual).

By using or accessing any Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access the Services.

Changes to This Privacy Policy

We may update this Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post the revised Policy on the Site, update the “Last updated” date, and take any steps required by law.

What Personal Information We Collect

The types of personal information we obtain depend on how you interact with the Site and Services. “Personal information” means information that identifies, relates to, describes, or can reasonably be associated with you.

Information We Collect Directly from You

Information you submit through the Services may include:

• Basic contact details: name, address, phone number, email.
• Order information: name, billing/shipping address, payment confirmation, email, phone.
• Account information: username, password, security questions.
• Customer support details: information you include when contacting us.

User Information We Collect

We handle your session information and prompts to provide the Services. Your data belongs to you and is not shared with other parties except to deliver the Services with selected generative-AI platforms (e.g., OpenAI, Gemini).

We only transfer your data:

• To provide or improve user-facing features that are visible in the Site’s interface and only with user consent;
• For security purposes (e.g., investigating abuse);
• To comply with applicable laws.

All other transfers, uses, or sales of user data are prohibited, including:

• Transferring or selling user data to advertising platforms, data brokers, or information resellers;
• Using user data for ads (including retargeting, personalized, or interest-based advertising);
• Using user data to determine credit-worthiness or for lending.

What We Share With Third Parties

We share documents and data with third parties to implement core functionality of the AIction application. All partners are in the U.S. We share data with:

• OpenAI; Gemini (technology partners): When you ask a question, we share your request (and basic business info you provide) so they can generate marketing-services answers. We may also share your company name and other information you explicitly provided.
• Stripe: We share your name, email, and access metadata to process payments. We do not share your documents, questions, or answer content with Stripe.
• Amazon AWS: Infrastructure services for storage and other technical needs.
• Twilio; SendGrid: Digital delivery (SMS, WhatsApp, email). If you choose these options, we share relevant customer contact details to deliver your messages.

We do not share your data with other AI tools or service providers beyond what’s described in this Policy.

Cookies & Usage Data

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”). Usage Data may include device and browser info, network details, IP address, and information about how you use the Services. We use Cookies to operate and improve the Site and Services and to run analytics. Third parties may also use Cookies on our Site to help tailor services and advertising.

Most browsers accept Cookies by default. You can remove or reject Cookies in your browser settings, but doing so may affect Site functionality and may not fully prevent information sharing with third parties (e.g., analytics/advertising partners).

Information We Obtain from Third Parties

We may receive information about you from vendors and service providers acting on our behalf, such as:

• Payment processors (e.g., card details and billing address) to process payments and fulfill orders;
• Online tracking partners (e.g., pixels, web beacons, SDKs, third-party libraries, Cookies) when you visit the Site, open or click our emails, or interact with our Services or ads.

We treat such information in accordance with this Policy. We are not responsible for third-party accuracy or their policies/practices.

How We Use Your Personal Information

• Providing Products and Services: To operate the Services; process payments; fulfill orders; send account/transaction notices; create/manage accounts; arrange shipping/returns; enable reviews.
• Marketing and Advertising: To send marketing communications and show ads for products or services, including tailoring on our Site and other websites.
• Security and Fraud Prevention: To detect, investigate, and act on possible fraudulent, illegal, or malicious activity. You are responsible for keeping account credentials safe; contact us immediately if you suspect compromise.
• Communications and Support: To provide support, improve our Services, and maintain our relationship with you.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee “perfect security.” Information sent to us may not be secure in transit; avoid unsecure channels for sensitive data.

Retention depends on factors such as account maintenance, provision of Services, legal obligations, dispute resolution, and enforcement. We store your data for a limited time (30 days) so you can revisit recent queries and results; it is deleted automatically after 30 days. We recommend you save results on your own systems. After a free-trial period or an unpaid subscription bill, your data will be deleted automatically after 30 days.